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Troubleshooting Dragon Web Extensions

Currently, Dragon offers Web extensions only for Firefox and Safari. If you wish to use a different browser, you can access some Dragon functions:

  • You can dictate into most text fields, but you may not have access to correction or editing by voice. Check the Guidance window for information about what Dragon can do in the selected text field. See Mixing dictation with typing for more information.
  • You can use menu walking commands to access functionality built into the browser. For example, say Click File menu, then say Click New Tab. See Menu Walking for more information.

You cannot use your voice to access links, buttons, or other Web page features. If you need access to these features, use Safari or Firefox instead.

If you are having trouble using Dragon with Safari or Firefox, try these steps:

  1. Make sure you have the latest version of Dragon Web Extensions for your current browser.
    • Safari users:
      1. In Safari, click the Safari menu and select Preferences.

        2. The Preferences window opens.

      2. Click Extensions.
      3. Check for Dragon in the extensions list on the left.
      4. If you have the Dragon Dictate extension installed, you need to uninstall it to prevent conflicts. See Disabling or Uninstalling Dragon Web Extensions—Safari for more information.
      5. If you do not see any Dragon extensions listed, click here to install the Safari extension.
    • Firefox users:
      1. In Firefox, click Tools > Add-ons.

        2. The Add-ons Manager opens in a new browser tab.

      2. Click Extensions in the menu on the left.
      3. Look for Dragon Web Extension in the Extensions list.
      4. If you have an outdated version of Dragon Web Extension, Firefox may have disabled it. Click here to install the latest extension.
  2. Make sure you have the latest version of your browser:
    • Safari users:
      1. On your Mac, open the App Store.
      2. Click Updates.
      3. Install any available updates for Safari or OS X.
    • Firefox users:
      1. In Firefox, click the Firefox menu and select About Firefox.

        2. The About window appears. Firefox automatically checks for a more recent version.

      2. If Firefox finds an available update, follow the instructions to install it. You may need to restart your browser after updating.
  3. Many browsers automatically block websites from running extensions and plug-ins. Make sure you have enabled Dragon Web Extension in your browser.

    4. For details, click the link for your browser:

Dictation is not working properly in my Web browser

If you are dictating into a Web browser, check the Guidance window for information about what Dragon can do in the selected text region. Even with Dragon Web Extensions installed and working properly, you may not be able to mix talking and typing on some websites.

See Mixing dictation with typing for more information.

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