Troubleshooting Commands

MouseGrid does not appear on my second display

If you use more than one display with your computer, MouseGrid may only display on your primary display. To allow MouseGrid to work on both displays:

1. Go to System Preferences and click Mission Control.
2. Deselect Displays have separate Spaces.
3. Close the Mission Control window.
4. Click the Apple menu and select Log Out <User>…

A confirmation dialog box appears.

5. Click Log out.
6. Log in again.
7. Start Dragon again if it is not already running.
8. Say Show MouseGrid.

You should now see the MouseGrid on both displays.

New or duplicated commands do not work

If your custom command is not working, try these steps to solve the problem:

• Single-word command triggers are not recommended, as they could be easily misrecognized. For example, if you wanted an Auto-text with your signature, name it "My Signature" rather than "Signature."
• Avoid using words such as "that," "one," "two," etc. in your command triggers, as they may cause conflicts with existing commands.
• Make sure you created the command in the correct context. If you created a command in the Calendar context, for example, it will not work in Finder.
• AppleScript commands need to be Compiled or Run before saving.
• Open the Commands Manager and find your command in the list.
• Double-click the command to open the command editor popup window.
• Click either Compile or Run. Dragon will tell you if there are any errors and change the color of the text if successful:



• Click Save.

Custom commands are missing

Occasionally, technical support may tell you to delete the Dragon home folder (/Users/<your username>/Library/Application Support/Dragon). Because your custom commands are stored in this folder, they will no longer appear in your profile.

Important: Do not delete or alter the Dragon home folder unless specifically instructed by Nuance technical support.

Dragon backs up your custom commands in your Documents folder. To restore your commands:

1. Click the in the menu bar and select Show Commands…

The Commands window appears.

2. Click the Tools menu () and select Import Commands…
3. Browse to the backup command files in Documents/Dragon/Support/<profile> and import them.

See Import and export commands for more information on importing commands.

Commands from Dragon Dictate 4 do not work

If you wrote your own AppleScript commands for Dragon Dictate 4, you need to update those commands. Change any reference in the scripts from "Dragon Dictate" to "Dragon."