As speech applications gain widespread adoption in more and more industries, customers are demanding more ambitious, high quality standards-based applications, delivered more quickly and at lower risk. This requires the ability of speech application providers to reduce time to market without compromising quality or flexibility. At Nuance we're uniquely qualified to address this need, and SpeechPAK™ application kits are a key part of the solution.

SpeechPAK-based applications are supported by our market-leading foundation speech technologies, including OpenSpeech™ Recognizer (OSR) and RealSpeak™. SpeechPAK application kits can be configured and customized by Nuance Professional Services or other qualified professional services organizations. Typical customization tasks include application-specific branding and backend and platform integration. SpeechPAK kits enable businesses to take advantage of the financial and customer service benefits delivered through speech automation more quickly than has been possible before.

Call flows are implemented using the revolutionary xHMI dialog configuration language, maximizing your choice of customization tools and runtime environments. Our application kits also benefit from OpenSpeech™ DialogModules™ (OSDMs) and PAKDMs—the foundation of our proven building-block approach to application development. PAKDMs are conceptually similar to OSDMs, but are higher level and vertically oriented.

Nuance is renowned for deploying applications that delight customers and deliver genuine financial rewards. We won't compromise on the quality levels achieved with our custom applications, so businesses are assured of achieving the same exceptional customer satisfaction results with SpeechPAK applications as they do with entirely custom solutions. All SpeechPAK products are based on the vast experience of our Professional Services team—that's what we've packaged—so you're benefiting from proven UI's and call flows, grammars that have been tuned and optimized based on real deployments, and software that is field-tested.

• Shorter Time to Market
  Because SpeechPAK applications encode years of Professional Services expertise, developers can bypass many of the development and design decisions they would usually have to make with a brand new application. The pre-built user interfaces, components, and templates delivered with a SpeechPAK module take up to 75% of the effort out of designing and coding application call flows. Developers simply need to configure and customize the application to their business needs. To make life even easier, SpeechPAK modules are delivered with a reference application and database that run out of the box.
  
  
• Lower Risk
  SpeechPAK modules reduce risk for companies because they encode deep UI and software engineering expertise in delivering differentiated customer services applications, reducing the requirement for new, unproven custom code to be deployed. Additionally, because their call flows are configured in the revolutionary xHMI dialog configuration language, SpeechPAK call flows are configurable and customizable using any tool or environment that supports xHMI. This degree of interoperability with partner tools and platforms improves investment protection.
  
  
• Lower Cost
  Because the SpeechPAK deliverables shave so much time of the design and implementation off the call flow, because they are delivered with high quality vertically- tuned grammars, and because they run Nuance's application-optimized Foundation Technologies, they reduce cost by minimizing the amount of application-specific tuning and customization that is required. Additionally, because of the field-proven strategies deployed in SpeechPAK-based applications, maintenance costs are reduced. These combined cost reductions mean that the enterprise realizes ROI more quickly and more significantly.
  
  
• Easy to Configure, Customize and Extend
  SpeechPAK modules are delivered with libraries of professional quality recorded prompts, and work with Nuance's market leading TTS system, RealSpeak™ Telecom. The prompts and TTS are delivered using the same voice. This combination of TTS and recorded prompts ensures a seamless voice interface to the customer, regardless of whether the application is reading static or dynamic information. Applications are easily configured to the customer's company name. If customers wish to brand their application with a corporate voice, Nuance can assist with voice branding through our unique Voice Identity Program and can deliver a domain optimized, branded TTS voice through our Custom TTS Voice Program. Furthermore SpeechPAK-based applications are simple to configure and customize to best meet the customer's business needs.
  
  
• Comprehensive Service
  SpeechPAK modules are provided with a cost-free support package to handle agent transfers, and to provide fallback behavior for cases in which successful caller input was not collected.

• UI specifications
• Java application code
• xHMI configuration
• PAK DialogModules—vertically oriented, configurable dialog modules
• Prompts and pre-tuned TTS
• Grammars—pre-optimized for the vertical domain
• Data model and database API—as part of the reference application
• Transaction logging—compatible with OpenSpeech Insight
• Comprehensive product documentation

SpeechPAK Application Kits provide enterprises with the highest quality speech automation opportunities, and strike the optimum balance between exceptional customer satisfaction and development efficiency.