eCampus:

• If we cancel an eCampus class, students will be advised three business days in advance by e-mail.
• To cancel your eCampus class registration, the request must be submitted via e-mail to training@nuance.com at least five business days prior to the class to receive a full refund. If the cancellation is between four days and one day prior to the class, or if a registered student does not attend the live eCampus class, a refund will not be issued. In this instance, the recorded class session will be made available to the student via the Internet.

Classroom:

• If we cancel a standard classroom session, students will be advised ten business days in advance by e-mail.
• We understand that occasionally you may need to cancel a student reservation. All cancellations must be submitted to training@nuance.com at least five business days prior to the class to receive a full refund. Cancellations made between four business days and two business days of the class may result in a $500 USD cancellation fee. Cancellations made one business day prior to class may result in a $1000 USD cancellation fee.

In the United States and Canada, Nuance accepts purchase orders for orders that total $1000 or more. For courses under $1000, please pay by credit card or check. Purchase orders and any accompanying documents can be faxed directly to Nuance University. N.B. Some US states and Canadian provinces charge sales tax on training. If your state, province, or local government taxes training, you must include that amount in the total.

In all other countries, payments should be made by purchase order in the currency listed for the individual class (Euros or British Pounds). Purchase orders and any accompanying documents can be faxed directly to Nuance University (address details below).

Payment must be received at least five (5) days before the start of class.

Once we’ve received and approved your purchase order, Speech University will send an email confirming that your registration has been finalized.

Purchase orders and payments by check must include all of the following information:

• Student contact information: name, email address, telephone number
• Course name, date, and location
• Company Name
• Company billing contact person: name, email address, telephone number
• Company Address including Street, City, State or Province, Country, Postal code
• Information on any discounts or promotions being claimed
• Explicit claim of tax exemption, if appropriate (you must also include a Certification of Tax Exemption to support the claim)
• If you submit a check or a Purchase Order that is not signed, you must also complete and return the attached form.

  Submit payment information as follows:
  North America:
  FAX: + 1 866 281 3062
  MAIL: One Wayside Road
  Burlington, MA 01803
  USA

  Outside North America: FAX: + 44 207 921 0035
  MAIL: Guldensporenpark 32
  Building D
  9820 Merelbeke Belgium

  In the event that your local government applies a tax to purchase of training services, you should include that tax in your total or Nuance will have to add it.

  Nuance reserves the right to cancel the registration of any student who has not submitted payment at least five (5) days prior to the class start date.