Nuance's speech recognition software is the most accurate and high-performing ASR (automatic speech recognition) that businesses can use to automate their contact center services. It is highly flexible, and able to handle recognition tasks of any type of conversation, from basic recognition tasks ("Please say yes or no.") to deriving the meanings of responses to totally open questions ("Hello. How can I help you today?"), to handling recognition for known lists of over 1 million items (for example, for automating Directory Assistance services). Furthermore, Nuance speech recognition supports more than 45 languages and dialects, giving you the largest possible choice of languages and dialects on the market. Innovation is driven from multiple dimensions. We make continuous improvements based on our extensive experience delivering a broad set of successful speech applications from small auto attendants to the largest call centers in the world. We also benefit uniquely from the considerable knowledge, intellectual property, data, and trade secrets that are embodied in our complete portfolio of speech technologies including not only network recognition, but also desktop dictation, handset, and mobile recognition.

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Embedded speech applications share a common denominator - they are designed to enhance the interface experience between the device and user. Entering a destination into a car navigation system, selecting a name out of a large mobile phone address book, or placing a phone call while driving are all applications that speech technology makes much easier and safer. Speech can greatly enhance the end user experience in other applications such as gaming or warehousing. Removing that "pain" in the user interface is the core of the business case for speech today, and will continue to drive future applications for embedded speech. The VoCon family of embedded speech recognition products is designed to meet the requirements on low cost platform while still not compromising on accuracy and flexibility.

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In any telephone conversation, information needs to flow both ways. Text-To-Speech (TTS) allows applications to talk to customers directly and dynamically, without the intervention of live operators and without the limitations and potential expense of developing and maintaining prompt libraries. As speech applications become more natural and conversational, the highest quality TTS is required to enable more efficient and personal interactions.

Businesses are naturally concerned that all spoken output their customers hear is of the highest quality, and that it is consistent with their corporate identity. Nuance delivers on this requirement in two ways. First, our range of new voices truly captures the voice quality and emotion of target speakers, with such facility and consistently high quality that we now offer a popular program to deliver customized TTS voices. This provides businesses with new opportunities in application problem coverage and corporate branding across all their voice services. Second, Nuance now delivers a unique tuning service Prompt Sculpting - the ability to further optimize output for specific application contexts.

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SpeechSecure

In many industries areas, high levels of security are as important as exceptional customer service (for example, due to HIPAA regulations in the healthcare industry). For applications that serve these industries, it is likely that - because of the type of information being exchanged - caller identification and verification is critical. Speaker Verification solutions from Nuance are the solution to make your voice services more robust to fraud. Nuance speaker verification helps you confirm who your business it speaking with, as well as what they're saying. This isn't achievable with live agents, who typically have to spend time at the beginning of calls asking for the maiden names, birth places etc., of each caller before they can begin the business interaction. Customers can choose their own password in any language because our speaker verification is language independent. The system stores user passwords along with the voiceprint of the password, securing access to their account information.

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