All speech applications require the development and maintenance of call flows, business rule logic, and data management. To satisfy increasingly demanding customers, business are looking to build improved applications which handle calls more seamlessly, automate more of callers requests, and to do this in a way that is natural and increasingly intelligent. Nuance has therefore developed and is focused on the delivery of fundamental dialog management technology to provide a foundation for the delivery of more sophisticated conversations, while keeping an eye on the bottom line of efficient, effective development and maintenance.
OpenSpeech Dialog (OSD) is a powerful, intelligent Conversation Manager that accelerates the development of speech applications, and enables for the first time the creation of highly conversational applications.
The ability to develop more powerful and more natural speech applications
As companies seek to build on the success that state of the art conversational applications have delivered, OSD elegantly enables the next generation powerful applications that offer even more compelling ROI and time-to-market benefits as well as greatly increasing the potential problem coverage of conversational applications.
A standard model for speech application development
OSD supports the Model-View-Controller paradigm (MVC 2), prevalent in web application design today. This allows businesses to reduce time to market and enhance code encapsulation and re-use.
OSD's conversation management capabilities are the key to enabling more powerful conversational applications. Without such capabilities, businesses are fundamentally limited in their ability to efficiently implement state-of-the-art applications, and to develop next-generation, differentiated applications.
OpenSpeech DialogModules (OSDMs) are Nuance's application building blocks. OSDMs encapsulate user-interface expertise, call flows and technology for common dialog interactions (such as accurately capturing digits, and yes/no answers from callers). This promotes quicker and more robust application development, without sacrificing quality in results. Nuance pioneered this approach and offers developers a large library of OSDMs to accelerate application development ranging from fairly straightforward tasks, like recognizing digit sequences to relatively complex tasks, like capturing callers' names and addresses. The availability of this encapsulated, re-usable dialog technology makes application development significantly easier for businesses creating new solutions.
