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Nuance is renowned for its exceptionally wide range of partners to maximize customer choice. We currently make the following partner applications available.
Financial Services Suite from Apptera
Apptera delivers packaged voice solutions that reduce time to market while delivering high customer satisfaction. Apptera's Financial Services Suite contains packaged applications optimized to increase the efficiency of frequent financial service tasks such as account enrolment and funds transfer. The Financial Services Suite is delivered with a GUI environment that allows businesses to configure applications to their preferred behavior. Apptera's packaged applications are powered by Nuance's application-optimized Foundation Technologies.
Voice Authentication Solutions from Vocent
Bad authentication is responsible for many fraud and IT security failures. It is why identity theft is a $60 billion per year problem. It is why hackers attempt to steal personal information about your customers. It is why consumers are worried about making purchases over the Internet.
Vocent is battling identity theft and fraud where it matters most—at the point of the transaction. Today Vocent is being used in large call centers to secure transactions over the telephone. Customer data is kept secure, lowering fraud risk and improving audit compliance. Costs are cut by eliminating the cumbersome content exchange at the beginning of each call. The customer experience is improved by giving the caller the confidence of knowing their transactions are secure. Nuance resells two Vocent applications—Confirmed Caller and Voice Password Reset—built on Nuance's leading SpeechSecure™ speaker verification.
- Caller Confirmation
This is a packaged voice authentication solution that securely verifies a caller's identity.
- Voice Password Reset
This is a packaged solution that allows callers to securely alter their account passwords using any telephone.
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