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| Key Features |
- Best of the best
Nuance Recognizer v9 draws upon the combined expertise, research, and code bases of the two market-leading speech engine providers.
- Intelligent, flexible conversations
Nuance Recognizer v9 promotes more natural interactions with callers through features like one-step correction, implicit confirmations, mixed initiative, robust parsing, selective barge-in, information-based dialogs, and conversation management.
- Accuracy in noisy environments
Robust acoustic models, advanced confidence scoring, and superior endpointer detection result in more successful interactions with the system—even when calls are placed from environments with lots of background noise.
- Support for multiple languages
Nuance Recognizer v9 is available for over 44 languages and dialects around the world. It can even recognize from several language grammars in parallel to address the needs of caller populations that speak multiple languages.
- The most advanced natural language support
Through advancements in the semantic and language modeling of SpeakFreely™, Nuance Recognizer v9 is unsurpassed in its ability to interpret open-ended responses. The latest breakthrough, Matrix NLU, enables SpeakFreely to react to multiple pieces of information in a caller’s unconstrained request. As a result, callers can interact with your self-service solution using more natural, conversational speech.
- Continuous recognition improvement
Nuance Recognizer v9 learns and improves on its own over time thanks to built-in tuning. What’s more, Nuance Application Reporting gathers the business intelligence needed to recommend broader tuning initiatives.
- High availability and reliability
The Resource Manager provides load balancing, failover, and fault-tolerance capabilities to ensure high service availability and cost-effective, reliable operation.
- Centralized server management
The Nuance Management Station provides powerful, secure OA&M capabilities, including consolidated logging, monitoring, and reporting, that simplify efficient management and maintenance of the speech-based self-service system.
- Standards support
Nuance Recognizer v9 includes support for emerging and accepted standards such as EMMA, SRGS, SISR, NLSML, and MRCPv2.
- Multitenancy
Multiple speech-based applications can share the same server and still be tracked separately for logging and reporting tasks.
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