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| License Manager User's Guide |
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| Contact Information |
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If you have previously registered software on this machine using this utility, the program will automatically locate your customer record from the Nuance server and pre-load the contact information fields for you. You do not need to enter additional information.
If you have not previously registered on this machine, the contact information will be blank. You must either enter a valid Customer ID (from a registration on a different machine) or leave the Customer ID field blank and enter all the contact information requested.
If you are registering software on a number of different machines, it is a good idea to jot down the Customer ID that is assigned to you from your first registration, and re-use that for each successive registration (unless you prefer to register different contacts). This will save you typing and eliminate duplicate entries in the database.
Once you have entered any necessary contact information, click the [Get Key] button. If the numbers are correctly processed, you will get a message box stating the license key has been processed. If some required information is missing, you will be need to correct it and try again.
If you get an error message stating the keys could not be processed, double check they are entered correctly, and click [Get Key] again after correcting them. For problems you cannot solve, call Customer Support. Note that most temporary license codes may not be re-used. If you try to re-use the same temporary code, it will be reported as exhausted.
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| Registration by Proxy Files |
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If your workstation is not connected to the Internet, or is somehow blocked, and you have access to another that is, you can "register by proxy."
With Proxy files, you enter the registration data and license codes as you normally would, but instead of clicking [GetKey], you click the [Save Proxy File...] button. This command will save information needed for registering your software to a file (.lmx), perhaps on a floppy disk.
Next, take that file to another workstation that is connected to the Internet, and has LM installed on it. Go to the On-line registration panel and click the [Process Proxy ...] button. This will cause the LM to communicate on-line with the server to retrieve the activation key. If it is successful, a registration key file (.lmz) will be created with this key information.
If you have no such workstation that can perform the Proxy file load, e-mail the proxy file to Nuance Customer Support. They will process the file and return a key file to you.
Now, return to the workstation to be licensed, and click [Load Key File...], using the file that was created by the other machine. This action will then install the license on your workstation. Your registration information will have been sent to the server by the other machine.
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| Off-Line Registration |
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When no Internet connection is available, or when special circumstances dictate, you can contact Customer Support. They will direct you to the Off-line Registration panel, shown below.
You might be asked to use this form if:
- You set the PC's date/time backward beyond the time you last ran a licensed application.
- You change your machine configuration such that your Computer ID changes and your license becomes invalidated.
- You have requested an extension of a temporary license.
(Alternatively, Customer Support might issue you a new Authorization Code pair to accomplish the same thing.)
There are three entry fields on this form. You will be asked for your Workstation Information, shown at the top of the form. Customer Support will then give you one or key Activation Keys to enter. After you type it, click the [ENTER] button to process it. A message box will indicate either success or failure.
If you cannot be in a real-time phone conversation with Customer Support, write down the Computer ID and Code Entry number, and click [Delay Entry]. This will record session information to be used again next time you run the program. Communicate these numbers via phone, fax, e-mail, or whatever to Customer Support along with your request. They will then respond with an Activation Key. Re-start the program, return to this panel, and enter the Activation Key. Click [ENTER] to process it.
If you decide later that you do not wish to proceed with this "delayed" action, click the [Clear Delayed Code] button to return to a normal state.
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