Nuance Communications Receives 2008 Communications Solutions Product of the Year Award
Nuance Notification Hub Recognized for Outstanding Innovation
BURLINGTON, MA — June 3, 2009 — Nuance Communications, Inc. (NASDAQ: NUAN)announced today that Technology Marketing Corporation (TMC) has named Nuance Notification Hub as a recipient of a 2008 Communications Solutions Product of the Year Award. Nuance Notification Hub is a complete outbound telecom solution that enables automated, personalized, actionable notifications over SMS, email and voice that can:
- Increase customer satisfaction and loyalty by delivering account specific and meaningful information (e.g. welcome calls, fraud alerts)
- Reduce inbound call volumes by proactively contacting customers on matters they might otherwise place incoming calls about (e.g. order confirmations, transaction status.)
- Generate additional revenue by sharing promotional offers and payment reminders
The Nuance Notification Hub enables organizations to communicate relevant, timely and actionable notifications to customers based on their personal profiles, account usage and contact preferences.
“Now more than ever, providing a high level of customer service is critical to an enterprise’s ongoing success,” said Mikael Berner, SVP and GM of Nuance Enterprise. “This honor reinforces our leadership in delivering the best contact center offerings to our customers. Nuance Notification Hub not only extends our comprehensive portfolio of customer interaction solutions, it provides enterprises with new and innovative ways to reduce costs while enhancing customer loyalty.”
“Nuance has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani, TMC President and Group Editor-in-Chief, “Nuance has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions web sites.
Nuance Communications, Inc.
Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com.
TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
Nuance and the Nuance logo are registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
|