SPEECHTEK, NEW YORK, August 19, 2008 — Nuance Communications, Inc. (NASDAQ: NUAN) and Genesys, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), highlighted their ongoing collaboration to offer automated solutions for the voice channel at SpeechTEK today. Genesys and Nuance have worked together for more than five years in meeting the needs of joint customers, and have extended this relationship to now include services and support for the Genesys Voice Platform (GVP) 8. GVP 8 is a new release of the voice platform from Genesys Telecommunications Laboratories, Inc.

Nuance’s core speech technologies were the first to be integrated into the original GVP solution, enabling Genesys customers to benefit from the value of speech-based automation. The automation of incoming calls with speech is preferred by consumers over touchtone 80 percent of the time and delivers to companies greater operational efficiencies in terms of increased call automation and reduced call duration. Through this relationship, enterprises can gain access to the leading Genesys Voice Platform in a highly scalable and reliable hosted call center solution that enables their consumers to effortlessly get help, make purchases and save time.

“Our partner ecosystem is a critical element of our go-to-market strategy,” said Paul Segre, president and CEO, Genesys. “Nuance clearly is working closely with us to bring to market the joint offerings and services that enable our customers to be successful quickly.”

“Through the integration of Nuance speech technologies, GVP 8 will support the broadest set of languages from any speech vendor with over 50 ASR and TTS languages,” said Wes Hayden, president of the Enterprise division at Nuance. “In addition, unique Nuance capabilities such as Open Call Steering and the Employee Productivity Suite will enable joint customers to deploy solutions with the highest automation available.”

Together, Genesys and Nuance develop robust contact center solutions that provide the customer with a seamless blend of self and assisted service. Genesys and Nuance are helping companies expand services, increase efficiencies, and optimize access to critical information. Nuance recently became the first Genesys Gold Certified Partner and was awarded the G-Force Customer Excellence Award in 2007 and named Genesys Partner of the Year in 2006.

About Nuance Communications

Nuance (NASDAQ: NUAN — News) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.