Boston, Mass., May 20, 2008 – Nuance Communications, Inc. (NASDAQ: NUAN), the world’s leading supplier of speech and imaging solutions, announced today a partnership with MultiVision Communications Inc., further enhancing Nuance’s portfolio in customer care and ability to deliver proactive customer interaction solutions. Through this OEM relationship, Nuance will make MultiVision’s MediaCenter™ software platform available to customers worldwide. Headquartered in Toronto, Canada, MultiVision develops proactive messaging and collaboration software.

Proactive customer interactions remain a relatively untapped opportunity for businesses. Unlike the telemarketing or predictive dialer calls of the past, the proactive customer interactions approach is based on delivering content relevant and useful to a specific customer. Taking a lesson from the web, companies can put the power of choice into the hands of consumers, enabling them to “opt in” to receive communications when and where they want it. This enables businesses to significantly enhance relationships with their customers, while reducing the cost of customer outreach, as well as reducing the number of inbound calls to the call center.

Leveraging MultiVision’s MediaCenter platform, Nuance will help businesses to:

Increase customer satisfaction and loyalty: by delivering account specific and meaningful information (e.g. welcome calls, fraud alerts)
Reduce inbound call volumes: by proactively contacting customers on matters they might otherwise place incoming calls about (e.g. order confirmations, transaction status.)
Generate additional revenue: by sharing promotional offers and payment reminders

“Nuance has historically been a leader in helping companies automate incoming calls with speech-based solutions,” said Lynda Kate Smith, vice president and general manager of the Care Business Unit for Nuance. “The addition of the MediaCenter platform to Nuance’s portfolio means businesses can now easily leverage Nuance’s capabilities for both inbound and outbound interactions with customers. After considerable research, we found MultiVision’s MediaCenter solution to be the best designed and engineered proactive customer interactions platform on the market.”

The MediaCenter platform encompasses the complete outbound needs of an enterprise including: proactive agentless customer interactions, callbacks to customers caught in a busy inbound queue, and agent assisted preview, power or predictive dialing that can be easily deployed in a premise-based or hosted environment. Integrating with any VXML-based IVR environment, MediaCenter provides additional capabilities including:

Flexible development environment that eases the process of campaign creation
Sophisticated reporting features that provide real-time updates on campaign performance
Easy-to-use ‘opt-in’ capabilities that allow consumers to set preferences on how and when they should be contacted (SMS, email or voice, quiet times, alternative contacts)
Placing the power of contact into the hands of the people that matter the most -- your customers!

“As a Nuance partner since 2002, we have enthusiastically adopted Nuance’s mission to help businesses better support, communicate with and understand its customers,” said Fred Gallagher, CEO, MultiVision. “MultiVision is delighted to partner with an organization that is so intent on creating the optimal customer interaction that provides value to both the consumer and business alike.”

“At Yankee Group, our research and customer interactions clearly demonstrate the financial benefits of proactive communications,” said Ken Landoline, program manager, Customer-Centric Strategies at Yankee Group. “Interactive voice notifications help companies better manage customer transactions -- from collections to sales -- and help consumers avoid lengthy phone interactions.”

About MultiVision Communications, Inc.

MultiVision Communications Inc. is an advanced application software company focused on the Proactive Contact, Collaboration and Messaging marketplace. With customers in the United States, Europe, Canada and the Caribbean, MultiVision has experienced rapid growth and success since it’s formation in 2002. Recognized as one of Canada’s up and coming technology companies, MultiVision is positioned for exciting growth as the global marketing for intelligent dynamic collaboration is under served with advanced applications and software solutions. More information on MultiVision is available at the company’s web site at www.mvcinc.com.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com.

Nuance and the Nuance logo are registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.