Nuance - Healthcare Solutions

Class description: This is an instructor led training class at the Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for the EXVoice system. This course is approved by AHIMA for 15 CEU credits upon completion.

• Enterprise Express Voice System Overview
• Program Connexions Station
• EXVoice System User Roles
• Navigating the Voice Explorer Window
• Create Keypads for Users
• Create Pools to Sort Dictation
• Create Pool Scripts to Distribute Dictation
• Use Job Filters to Prioritize Work and Assign Target Times
• Use ID Field Matching to Validate Data Input
• Managing Master Profiles
• Manage Users
• Monitor User & System Activity
• Manage Activities in EXVoice
• Manage Administration Groups
• Maintain the System – Common Tasks
• Customize Voice Settings

Length: 4 days

Class description: This is an instructor led training class at the Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for the EXText system. This course is approved by AHIMA for 15 CEU credits upon completion.

• Overview of Enterprise Text
• Setting up Your Workstation
• Introduction to Integrations
• Creating and Managing Sites
• Managing Worktypes and Their Templates
• Managing User-Defined Fields
• Managing Document Routing
• Working with Routing Scripts
• Creating and Managing User Types
• Setting Up Administrators, Transcriptionists/Editors and Providers
• Manage Patient Demographics
• Managing Normals, ESPs, and Master Lists
• Create/Edit User Types for MTs

Length: 4 days

Class description: This is an instructor led training class at the Customer Education Center in Melbourne, FL. During your training you will learn about the following processes in PowerScribe Administration. This course is approved by ASRT for 18 category A credits upon completion.

• Define, create, and manage voice and text shortcuts, manage new words in the language model, manage the report queue, manage the License Manager, manage Interface Settings, define and manage the monitors.
• Demonstrate how to create, edit and manage a workflow, group, and user.
• Define the basic telephony set-ups, Create and manage callers, Create and manage prompts for Telephony.
• Define the differences between crystal reports, run necessary Crystal Reports to maintain PowerScribe Workflow.
• Define and configure Coding Manager and apply workflow coding requirements.
• Demonstrate how to add, edit and delete providers, patients, and orders.
• Demonstrate how to train a physician, create and use shortcuts in the Dictation Client.
• Demonstrate how to train an editor, create and use shortcuts in the Correction Client.
• Demonstrate the technical tasks.
• Demonstrate the functional tasks.

Length: 3 days

Class description: This is an instructor led training class at the Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for iChart Administrative training. This course is approved by ASRT for 18 category A credits upon completion.

• Learn what applications make up the iChart suite and the purpose of each.
• Overview of the iChart standards and their relationship to the iChart solutions. Understand iChart’s suite of services including dictation, transcription and report management.
• Understand users, hardware, and technology components and how they interact.
• Access EXVoice and EXText applications.
• Understand information systems integration including ISSI, RISI, HISI, document upload and ADT download.
• Understand what information is being transmitted and where it ends up based on specifications.
• Understand Text-to-Voice integration.
• Manage Document Templates.
• Design Workflow.
• Define terminology.
• Create a Pool for Transcription users and create a Pool Script.
• Create Job filter definitions, create and manage routing scripts, assign routing scripts, manage advanced features and test integrity.
• User settings configure users.
• Customize appearance and operation of Word Client by groups or individuals.
• Create and manage patient demographic, encounter, order and accession information.

Length: 5 days

Class description: This course is a refresher course designed for customers using a Dictaphone EXVoice and EXText system. It is intended for Administrators who are in need of additional training or who have recently been assigned administrative responsibilities of the system.  The course is designed to visit objectives to assist the client in obtaining a level of product knowledge that will enable them to independently operate EXVoice and EXText applications. This course is approved by AHIMA for 15 CEU credits upon completion.

Prerequisites: Administrators having exposure to basic workflow and admin privileges, working knowledge of Microsoft Word. Experienced Administrators that need refreshed course information, and users of the system that have been newly assigned duties of administration.

• Managing EXVoice Sites, Keypads (Handout EEVN007), ID Field Matching
• Using Pools, Using Pool Scripts
• Using Job Filters
• Administrative Groups
• Master Profiles, Setting up Users (different roles)
• Monitoring Dictation in EXVoice, Managing Recording Devices
• Monitoring User and System Activity
• Customized Voice Settings
• Review and Troubleshooting

• Integration, Managing EXText Sites, Managing EXText Options
• Managing Worktype Templates
• Document Routing Destinations, Working with Routing Scripts
• Word Client Settings
• User Types, Setting up Users (different roles)
• Concurrent Review
• Normals and Extended Sentences and Phrases (ESPs)
• Patient Demographics
• Technical Support, Review and Troubleshooting

Class description: This recorded session describes and demonstrates the navigation and use of the admin.iChart Web page, including the reports available and some possible uses for the data in those reports.

Length: 45 minutes.

Class description: In this recorded class, participants will learn how to access the Physician Workstation Web application and complete the initial login process. Instructions are included for dictating reports, managing reports, searching for documents, and configuring personal settings.

Length: 18 minutes

Class description:This learning track includes documents for Enterprise Express Speech customers Correction Client 1.6 upgrade. It includes links to the Microsoft Word 2000, 2002, and 2003 configuration settings required for proper operation of the Correction Client application.

CEU Credits: .5 MTT

Length: 30 Minutes

Class description: Learning track that includes a recorded presentation explaining how EXReports are run and demonstrates how to access, run the Enterprise Express reports, and navigate within the reports. The learning track also includes the Enterprise Express Reports documentation for iChart, with includes additional details about Enterprise Express Reports.

CEU Credits: .5 TW

Length: 30 Minutes

Class description: Includes DS-4000 resources for EXVoice setups, Olympus recorder setups, dictation quick reference, and the Olympus vendor documentation.

CEU Credits: .75 TW

Length: Self Paced

Class description: In this course, the operations manager will learn how to set up ESig in EXText Explorer, configure system-wide settings, establish user type settings and assign user profile settings.

CEU Credits: 1.5 TW

Length: 1 hour, 35 minutes

Class description: In this recorded class, the operations manager will be able to set user privileges and add users, run and print reports, set incentive levels for transcriptionists. Also included are instructions for creating custom reports using REX creator application and specifying which of the six fields in the Enterprise Express system are used as worktype, patient, and department.

CEU Credits: 2 TW

Length: Playback time for recorded sessions – 2 hrs 10 minutes total

Class Description: This group of recorded sessions is a series of classes for Enterprise Express Voice. The series of classes includes: Managing Dictation Users (playback time: 45 minutes); Monitoring Dictation Access (playback time: 30 minutes); Using Pools and Pool Scripts (playback time: 40 minutes); Establishing Productive Transcription Management (playback time: 55 minutes); Using EXVoice Job Lister to Create and Manage Reports (playback time: 30 minutes).

CEU Credits: 4 TW

Length: Playback time for all recorded sessions - approximately 3 hours, 15 minutes

Class Description: This recorded session describes and demonstrates how to create Master Profiles for groups of dictators using the Main, ID Configuration, Dictation, Motion, Options & Timeout tabs. The user will also be able to copy, modify and delete Master Profiles, use ID Field Matching to help reduce the number of data entry errors and add global and custom dictation users under the Master Profile.

Length: 45 minutes

Class Description: Upon completion of this course you be able to execute standard reports, understand job status of each of the reports. Sort, select and change job status jobs in a report, special assign a job. Listen, edit, delete and run a quick report to find particular job data.

Length: 30 minutes

Class Description: The administrator will learn to copy and delete Pools, create Pool Scripts for different types of workflow, put Pools in the Pool Scripts in the order that jobs should be done, copy, modify and delete Pool Scripts and define Target Time definitions using the Job Filter definitions

Length: 40 minutes

Class Description: In this recorded class, participants will learn about setting up master profiles for groups of transcriptionists, using the Main, ID Configuration, Transcription, Review, Motion, Options, Timeout and Header tabs. Participants will be shown how to add global and custom transcription users under the master profile, configure transcription master profiles and transcriptionist user profiles for using TransNet. Instructions are also included for launching TransNet and using TransNet to transcribe a dictation.

Length: 55 minutes

Class Description: Upon completion of this course you be able to create custom EXVoice Job Lister reports on, all Work, untyped work and typed work. Select Job Status Criteria, Sorting Options, Search Criteria, & Output Columns, and apply report access privileges to administration groups.

Length: 30 minutes

Class description: Upon completion of this course, the participant will be able to add Routing Destinations to printers, fax, e-mail; set default routing destinations; create a routing script; and edit a routing script. Participants will learn how to use Routing Queue Viewer to view documents that are in waiting, redirect documents, and troubleshoot routing issues.

CEU Credits: 1.25 TW

Length: 1 hour, 20 minutes

Class description: In this class, the administrator will learn to set up multiple routing scripts, use Routing Tabs to assign routing scripts. Route documents using Advanced Conditions, locate and use the Advanced Tabs. Configure Provider Role routing, create user defined fields for provider data, create Provider Role definitions, add Provider role to routing scripts and add cc routing preference to each Provider.

CEU Credits: 2.25 TW

Length: 2 hours, 30 minutes

Class Materials: In this recorded class, participants will learn how to monitor the EXText system using EXText System Monitor and/or EXText Alert Notification, archive documents using the EXText Archive Client application on the workstation and define criteria to select documents for archiving. Participants will also see how to retrieve archived documents, search for documents, view documents as read-only and copy/paste to create a new document.

CEU Credits: .5 MTT

Length: 30 minutes

Class description: This course is divided into two parts.

Templates Part 1: Provides an overview of the EXText system and how it integrates with the EXVoice system to allow dictation to enter the system. The main topic of the course is the creation of worktype templates to maximize transcriptionist productivity. The different templates relate to worktypes (document categories) set up in EXVoice, such as History and Physical, Consultation, Discharge Summary, and Office Notes. The demonstrations show how setting up worktype templates saves time by inserting standard text phrases into reports, expanding abbreviations with a single keystroke and inserting tokens to automatically include data. After taking this class, the System Administrator will know how to create global or site-specific worktype templates, set template defaults, use headers and footers, and insert tokens.

Templates Part 2: Continues the training on configuring worktype templates in the EXText system. The three main topics of the course are completing the template format to automate the insertion of information as much as possible, testing the worktype template, and creating other worktype templates from an existing template. After taking this class, the System Administrator will know how to insert jump codes, add graphics by linking to a shared file or folder, test a worktype template in EXText Word Client, and create a document using a template.

CEU Credits: 1.5 MTT

Length: 90 Minutes

Class description: In this recorded class, the participant will learn how to create user types, assign privileges to each user type, add users to the user types, configure a provider for electronic signature (ESig) and set up automatic default routing for documents, according to provider role.

CEU Credits: 1 MTT

Length: 50 min

Class description: This course, for system administrators, provides an overview of the radiology information system and how it works with the Enterprise Express. In this class, participants will learn which personnel are involved in the integration, what the role of a system administrator entails, how to test the HIS download and upload. Participants will be see a demonstration of how to modify templates in EXText to display patient demographic information, how to include header and footer tags, and how to configure advanced routing options for reports.

CEU Credits: 1 TW

Length: 1 hour

Class description: This course, for system administrators, provides an overview of the radiology information system and how it works with the Enterprise Express. In this class, participants will learn what the role of an operations manager entails, how to configure the Enterprise Express Voice for RIS integration, and how to test the integration.

CEU Credits: 1.5 TW

Length: 1 hour, 30 minutes

Class description: This course, for the operations manager, provides the day-to-day procedures for managing the RightFax application. In this class, participants will learn what the operations manager’s role entails, how to manage outgoing Faxes, how to create a cover sheet and how to create dialing rules.

CEU Credits: 1 TW

Length: 47 minutes

Class description: This recorded class covers how to start TransNet, configure server connection, upgrade the client application, control audio playback, configure playback settings, and switch from pools to self-assign jobs, reject jobs, and sign off jobs.

CEU Credits: .75 TW

Length: 40 minutes

Class description: This recorded class is for those who are using EXText Word Client with Integrated TransNet. The class includes instructions for starting the TransNet application when logging in to Word Client; the features of the TransNet Status window; the features of the TransNet Player window and how to configure those settings; how to control audio playback, place a job on hold, and sign off a job.

Length: 25 minutes

Class description: This class is for those who will be using the Walkabout 5220 recorder and the Walkabout 5220 Transfer software to manage uploaded dictation. In this class, participants will learn the Walkabout 5220 recorder features and the various workflows available with the Walkabout 5220 Transfer software. Participants will also learn how to configure the recorder for an author, record and listen to dictation, insert, edit, and delete dictation. Participants will be see a demonstration on how to use the folders on the recorder to organize dictation, how to upload dictation using Walkabout Transfer, and send dictation to transcriptionist.

Length: 45 minutes

Class description: An online self paced modular training program includes product overview for admin responsibilities, planning, configuring and common administrative tasks. The user should be able to develop System Administrator Roles & Tasks, Sites, Pools, Pool Scripts, Job Filters, Master Profiles, Job Lister.

CEU Credits: 5 PD

Length: 5 Hours

Class description: Recorded presentation that explains the purpose of the Access Audit report, lists the admin group privileges required for running the report and details on how to run the report, interpret the data and export data in the report.

CEU Credits: .5 TW

Length: 30 Minutes

Class description: This course is for users and administrators of the Walkabout recorder and the Dictaphone client software applications. In this course, users will learn: recorder features, how to record, edit and play back dictation using the Walkabout. They will also know how to configure for transferring files, how to upload dictation to the server using the software applications.

CEU Credits: .5 TW

Length: 35 Minutes

Class description: This course focuses on how to monitor and troubleshoot EXSpeech file collection, what to do when there are not enough dictators achieving draft status, and how to troubleshoot EXSpeech recognition issues.

CEU Credits: .5 MTT

Length: 38 minutes

Class description: This course teaches Customization Client operations managers their roles and responsibilities. It also describes the two functions of the Customization Client application: adding words to Language Models (LMs) to increase word recognition, and customizing postprocessor formatting rules. By customizing rules, the formatting of draft text produced by the recognition engine is optimized, thereby reducing the work of the transcriptionist.

CEU Credits: 1 TW

Length: 54 Minutes

Class description: This learning track includes documents for Enterprise Express Speech customers Correction Client 1.6 upgrade. It includes links to the Microsoft Word 2000, 2002, and 2003 configuration settings required for proper operation of the Correction Client application.

CEU Credits: .5 MTT

Length: 30 Minutes