Navigation Content

Nuance Mobile Advantage


US Airways Flies with Nuance!

view interactive case study

Serve the Unique Needs of Your Mobile Customers

We are close to a tipping point. Over a third of consumers regularly use a mobile phone to contact customer service today, and the number is growing quickly. Mobile consumers expect anytime, anywhere service with immediate access to rich information. What's your strategy for serving your mobile customers’ needs?

Nuance Mobile Advantage is a portfolio of product offerings tailored for the enterprise that improves the discovery, accessibility, connectivity and simplicity of enterprise mobile apps for consumers.
 

Make Your Customers Want to Use Your Mobile Application

One of the biggest barriers to successfully launching any mobile app is "discoverability"—getting your customers to find and actually use your app. Nuance Mobile Advantage can help you:

  • Make your mobile app the first place your customers go: Drive volume to your mobile app by redirecting customers to the app when they want to ask questions, find answers and get things done.
  • Increase customer app usage: Decrease the number of calls from mobile devices and shorten the handle time of those calls by making your app easier to find and easier to interact with.
  • Understand what your customers need: Get visibility into how people use your mobile app by capturing and categorizing what they are asking for, where you send them and the outcome. 

Nuance Mobile Advantage

Nuance Call Intercept

Increase app discoverability and re-use by intercepting dialed customer service numbers and launching an intuitive smart phone self-service application instead that provides customers with the ability to automatically resolve common requests and solve problems – directly on their mobile phone.

Learn More

Nuance Voice Control

Improve ease of use of your existing smart phone app using our innovative speech platform that enables enterprises to power any app with Nuance's proven, best-in-class speech recognition and text-to-speech technologies.

Want to learn more? Email us at mobileadvantage@nuance.com.




The Future of Nuance Mobile Advantage

Stay tuned as we introduce new Nuance Mobile Advantage portfolio. The products will leverage Nuance's expertise and innovations in Natural Language Understanding and multimodal, cross-channel capabilities that deliver enhanced mobile experiences in a relevant, contextual manner. The experience will speak for itself!

Want to learn more? Email us at mobileadvantage@nuance.com.
 

Nuance Mobile Enterprise Services

Our Mobile Enterprise Services Team can assess your current mobile strategy and offer actionable recommendations to make it better.

Want to learn more? Email us at mobileadvantage@nuance.com.