Case Studies

US Airways: Read about and listen to samples of US Airways’s new customer service experience over the phone, including personalized greetings, instant access to upcoming trip information and natural language Call Steering.
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Turkcell Global Bilgi: Now the largest voice biometrics application in the world, learn how callers enroll and use Turkcell Global Bilgi’s ‘Voice Verification’ application and the business results it has delivered.
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Australian Bureau of Statistics: To facilitate the recruitment of 29,000 workers to complete the national census audit of the Australian population, the Australian Bureau of Statistics worked with Nuance to develop automated solutions. Learn more about the solutions and the results.
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