Dictaphone provides several methods and levels of support in the U.S.A. and Canada depending upon your product. On-site repair is available for most products. Depot repair is available for desktop and portable machines as well as other select products using our Desktop/Portable Express Repair Service. Help Desk Telephone Support is available for systems.

On-site repair and Help Desk telephone support is available depending upon warranty and maintenance coverage. Use Dictaphone's iSupport knowledge base to find answers about products and support. If the answer is not there, you can contact Support and receive a response via e-mail within one business day.

Customer Account Management Center: 1-888-483-6266
The centralized resource for customer non-technical inquiries.

APP/SMA Status: 1-800-228-1210
For information related to your existing pre-purchased Assured Performance Plan or Software Maintenance Agreement, call our Service Support Center weekdays, 8:00 a.m. - 5:00 p.m. eastern time

Help Desk Telephone Support: 1-800-833-7776
Customers who have purchased an Assured Performance Plan (APP) or whose systems are under an initial Product Warranty, can call the Customer Support Help Desk, toll-free, Monday through Friday between the hours of 8 a.m. and 8 p.m. eastern time.

For Customers with Enterprise Express or PowerScribe systems, this service is extended to 24 hours a day, 7 days a week. Charges for this extended service depend upon product warranty coverage, pre-purchased support (APP) coverage, and when you need to talk to the Help Desk Agent.

Depot Repair Service: 1-800-677-7928
The equipment is shipped via overnight express to our Repair Center, repaired, and then returned via overnight express within one week. You may request this service using the Repair Request form or by calling 1-800-677-7928. The charge for this service (for non-APP customers) must be paid in advance or accompany the equipment when shipped. The current repair rate will be quoted when you are contacted with a Service Order Number.

iChart Product Service: 1-877-663-5708
To request support, contact the Dictaphone iChart support team at 1-877-663-5708. Charges for this service depend on product warranty coverage, pre-purchased support (APP) coverage and when you need the visit.

PowerScribe Product Service: 1-877-PSCRIBE (1-877-772-7423)
To request support, contact the Dictaphone PowerScribe support team at 1-877-PSCRIBE. Charges for this service depend on product warranty coverage, pre-purchased support (APP) coverage and when you need the visit.

Questions on Delivery Status: 1-800-339-7683
Delivery Status on equipment purchased or Invoices on your equipment purchased.