Nuance Delivers on Strategy to Automate Manual Transcription as Dictaphone® On-Demand Momentum Builds
Outstanding Market Growth Reinforces Nuance and its Dictaphone Division as the Leader in On-Demand Speech-Enabled Transcription Solutions for the Healthcare Market
BURLINGTON, Mass. – June 25, 2007 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced that Dictaphone® iChart®, its comprehensive on-demand subscription-based ASP service, continues to gain exceptional acceptance in the speech-enabled transcription marketplace. In the first half of 2007 alone, more than 70 new customers have chosen Dictaphone iChart as their on-demand transcription solution, including:
- John C. Lincoln Health Network of Phoenix, Arizona
- Bon Secours Richmond Health System of Richmond, Virginia
- Sunrise Health of Las Vegas, Nevada
Building on eight years of success, Dictaphone’s iChart service provides its growing number of 868 on-demand customers direct access to Nuance speech recognition and dictation software via a hosted model, as well as access to a high-quality, outsourced speech-editing service provider network. Through use of iChart, healthcare organizations can reduce their annual transcription costs by up to 60 percent and overall documentation costs by up to 75 percent. In addition to a strong ROI, iChart delivers:
- Best-in-Breed Speech Recognition, Dictation and Transcription Capabilities Without a Capital IT Investment
Services are priced on a transaction model and hosted remotely minimizing overall expenditures and IT management needs.
- Smart-Sourcing
Organizations are empowered to reduce transcription costs and improve turnaround time by utilizing technology to make their internal transcriptionists more productive, and/or can introduce outsourcing to specialized iChart speech editors as part of their transcription process.
- Improved IT Budgets Without Compromised Product or Customer Service
With iChart, customers get unlimited 24/7 service with high accuracy for faster document completion, an improved billing cycle and a better cash flow.
“We have reduced costs significantly, improved report quality, and simplified our report management process as compared with our previous manual, in-house transcription model,” said Abe Levy MD, Medical Director and Chief Quality Officer of the Mount Kisco Medical Group. “After more than six years with iChart, the benefits are group wide. The full integration of Dictaphone transcription with our Misys EMR has streamlined provider involvement and enhanced the way patient documentation is created and shared. Billing discrepancy has been eliminated through transactional payment, and because the technology is hosted and transcription is outsourced by Dictaphone, there is only one point of contact for all transcription issues.”
iChart leverages Nuance's industry-leading Dictaphone® Enterprise Express® dictation/transcription software to orchestrate the exchange of voice, text, and data through the iChart system, and throughout the healthcare facility. The hosted solution combines Nuance’s state-of-the-art speech recognition technology alongside a qualified network of preferred transcription service provider organizations including Focus Infomatics, the #1 service provider as ranked by KLAS Enterprises, LLC, a research and consulting organization specializing in monitoring and reporting the performance of Healthcare Information Technology (HIT) vendors. Fast facts specific to iChart include:
- Eight year history and success across Physician Groups, Clinics, and Hospitals
- Used by more than 285,000 unique healthcare providers
- Used by more than 14,000 transcriptionists
- Found at 511 sites across a customer base of 868
- Used to complete more than 65,000,000 lines of transcription per month
- Used to complete more than 800,000 reports per month
“Our Dictaphone on-demand solution enables all healthcare organizations, no matter their size or IT budget, to dramatically improve their overall transcription process, driving down costs while also enhancing quality and turnaround time,” said Peter Durlach, senior vice president, marketing and product strategy, Dictaphone Healthcare Solutions, Nuance. “By combining technology and labor in an on-demand model, iChart makes achieving quality and cost benefits possible without a large initial capital investment. The result is quick access to market leading speech recognition technology and speech editing services across the enterprise, resulting in immediate tangible benefits while minimizing any impact on provider productivity.”
For more information please visit http://www.nuance.com/iChart/ or call 1-888-350-4836.
Dictaphone Healthcare Solutions Division
Nuance’s Dictaphone Healthcare Solutions Division provides comprehensive dictation and transcription solutions and services that improve the way patient data is captured, processed and used changing the way people process and work with medical information. Through the integration of speech recognition and natural language processing within existing health information management workflow, Nuance’s Dictaphone Healthcare Solutions offerings help healthcare organizations save money and improve patient care by improving the turn around time, accuracy and usability of their medical documentation. For more information, please visit nuance.com/Dictaphone.
Nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.
Nuance, the Nuance logo, Enterprise Express, and iChart are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.
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