Helping "on-the-go" travelers gain access to important information
The Industry Challenge
While the web is the most frequently used customer service channel – it has its limitations. Consumers continue to worry about security, have special travel requests and continue to experience problems with websites before they can push the “buy” button.
All this means that allowing customers to contact customer service via the phone to access schedules or check reservation status, manage awards programs, even book tickets simply using the power of their voice is more important than ever.
Increasingly, most travelers are “on-the-go” and need to access travel information from mobile phones. According to a July 2007 Forrester Research Report, more than 80% of travelers now own mobile phones and many are savvy enough to want to use them to access to travel information.
The Nuance Solution
Speech applications from Nuance, the leading provider of speech and imaging solutions, allow travelers to complete self-service tasks like confirming an upgrade more naturally and accurately. Organizations can provide intuitive and immediate access to a live agent for more complicated problems such as redeeming unused ticket vouchers for new travel plans. Applications we enable include:
