NuanceCustomer Care Solutions

On Demand
Overview
On Demand Hosting
BEYOND™ Self-Service Suite
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Why Host?
Not sure whether to keep your IVR in-house or outsource your hosting? Download our recent white paper “Why Host Your Next Generation Speech IVR” here.
Top 10 Reasons Enterprises Choose Nuance to Host Their On Demand Customer Care IVRs
  1. Better caller experiences
  2. Nuance understands customers better than anyone
  3. Shorter calls
  4. Higher automation
  5. $50 million invested in the world’s most advanced network
  6. Proven network, with over 1 billion interactions processed
  7. 800 experts available to design, develop and refine self-service interactions
  8. Advanced technology to transform care to a revenue channel thru 1-to-1 marketing campaigns within the self service channel
  9. Availability at scale
  10. Every call is better than the previous with advanced reporting, analytics and expertise
 
On Demand Hosting for Enterprises

Processing over 1 Billion Speech Interactions a Year

The Nuance On Demand Network is the industry’s largest, most advanced VoiceXML hosting platform, successfully automating millions of conversations daily.

We at Nuance On Demand realize that effective communication your with customers is essential to creating consumer value. That’s why we’ve invested over $50M in our network, ensuring that our enterprise clients maximize the value of critical customer touch-points through the use of speech and other cutting edge automation technologies.

Network Powered Experience

Hosting on the Nuance On Demand Network enables enterprises to take advantage of Nuance’s leading speech technologies and experts to consistently ensure great self service interactions with customers while achieving high automation rates. Enterprises utilizing the Nuance On Demand Network understand their customers better and serve their customers more effectively.

Understand Callers Better
Nuance On Demand relentlessly focuses on understanding all interactions

Personalize caller experiences
Create unique and relevant caller experiences for each caller or any group of callers

Empower your business to adapt in real time
Nuance On Demand Client Command Center gives you real-time control to evolve with your business
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