Processing Over 1 Billion Speech Interactions a Year

BEYOND™ Self Service Suite for Wireless Carriers is an on demand suite of applications built specifically for wireless carriers to address each aspect of the customer lifecycle of mobile subscribers.

Utilizing the Nuance On Demand Hosting Network, BEYOND™ enables rapid deployment of speech-based self-service solutions, reducing the costs of customer care, increasing revenue, and improving customer satisfaction.

• Reduce CCPU – Dramatically slash agent costs with over 75% automation
• Customer Satisfaction – Raise customer satisfaction from C to A with superior caller experiences
• Reduce Churn – Drive loyalty with targeted promotions and better experiences
• Reduce CPGA - …with over 80% activation automation

BEYOND™ is delivered in a Hosted Model reducing the need for an upfront investment in hardware or conversion of existing equipment.

Application Examples Network Excellence Although BEYOND™ is customizable to meet your specific subscribers' needs, the most commonly implemented mobile care application examples include: Activate Provide Care Generate Loyalty Generate Demand Fulfill Demand Activations Account Balance Branding Intelligent Offers Upgrade Plan Reactivations Make a Payment FAQ Sales Information Add Features Handset Swap Password Reset Data, Text, Multimedia Messaging Plans Store Locator Ringtones and Ringback Tones Number Provisioning Voicemail PIN Reset Games & Graphics Pay Center Locator Call Routing / Navigation Name & Number Capture Change Language Payment Reminders     •  Nuance On Demand Hosting – Carrier-grade fully hosted and managed solution – 24x7x365 Network Operations Center •  Nuance On Demand superior recognition accuracy – Interaction data is leveraged across our entire network to improve your application performance •  Pre-tuned Care 2.0 applications for high out-of-the box automation •  Consistent user experience through multiple channels (voice, handset, SMS, web, etc.) •  Intelligent Offer Management - Delivers tailored marketing messages and product offers by tapping into existing information within your billing and CRM systems on customer demographics, as well as on individual usage and purchase patterns. •  Client Command Center – Real-time web-based reporting and analytics tool.   •  Mobile Storefront - provides a convenient, intuitive way for your subscribers to learn about and purchase add-on products and services via speech, WAP, SMS or Web user interfaces. You can configure the Storefront either as a standalone application with its own access point, or integrated into the main customer care line. •  Handset Activations – Both web and IVR-based automated activations, re-activations and number provisioning •  Intelligent Call Routing – Ensure calls are routed to the appropriate agent/department •  Access to CTI connectors (Computer Telephony Integration) supporting Cisco, Avaya, and Genesys interfaces •  Expert evaluation of your current Care system by Nuance professionals