| Our company uses both a live operator and a conventional auto attendant system for inbound calls. Can SpeechAttendant™ and OpenSpeechAttendant handle this? |
SpeechAttendant and OpenSpeechAttendant reduce the need for operators to take care of inbound calls. The system easily handles "back door" calling (unpublished numbers for employees, family members and existing customers) as well as traditional calls. SpeechAttendant and OpenSpeechAttendant are a user-friendly and highly efficient alternative to conventional auto attendant systems.
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| Can a directory entry be something other than a person's name? |
SpeechAttendant accepts aliases that callers can use to reach a directory entry. This can be a job title (Chief Accountant) or nickname. An alias can also be the name of a department, product, service and so on.
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| Will my company's mobile and off-site workforce have the same access to the system as on-site personnel? |
Mobile employees can call into SpeechAttendant and OpenSpeechAttendant from any telephone device and access the company's speech-enabled directory and other telephony resources just as if they were at their desk. You save on long-distance and cell phone roaming charges.
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| Do we need DTMF passwords to control access to specific telephony resources? |
The powerful Speaker Verification (SV) module, the SpeechAuthenticator™, offered for use with SpeechAttendant and OpenSpeechAttendant is ideal for controlling access to such applications as call forwarding and call redirecting. The SpeechAuthenticator can also regulate access to long-distance calling.
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| How does SpeechAttendant and OpenSpeechAttendant affect the number of DID (Direct Inward Dialing) lines? |
Because all inbound calls are routed through one main number, SpeechAttendant and OpenSpeechAttendant saves on the cost of implementing extra DID lines, and can actually reduce the numbers of DID lines currently being used.
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| My existing auto-attendant/voice mail system needs more ports. How can SpeechAttendant or OpenSpeechAttendant help? |
SpeechAttendant and OpenSpeechAttendant routes calls more quickly, reduces call length per port, thus lowering overall costs. Existing ports can be reassigned to support increased messaging requirements.
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| Does SpeechAttendant and OpenSpeechAttendant affect existing voice-mail? |
SpeechAttendant and OpenSpeechAttendant can complement voice mail systems. The system transfers calls to the extension number of the person whose name was spoken by the caller, if the call to the extension is then forwarded to voice mail, the caller will reach the intended party's voice mailbox as normal. SpeechAttendant and OpenSpeechAttendant can also be programmed to facilitate "Express Messaging" which sends calls directly to voice mailboxes without ringing extensions; and SpeechAttendant and OpenSpeechAttendant allows "zeroing-out" from voice mailboxes to allow callers to speak the name of another person they may want to reach.
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| Do our company's many after-hours callers get treated differently? |
SpeechAttendant and OpenSpeechAttendant are on the job 24 hours a day, 7 days a week. The friendly, intuitive interface means that after-hours callers receive the same efficient customer service as daytime callers. Note, too, that the system can vary its messages depending on the date and time; it can even play special messages and transfer calls to different extensions during holidays.
Our daytime operators deal with a high number of callers who "zero-out" from your auto attendant. What improvements can I expect from installing SpeechAttendant or OpenSpeechAttendant?
The user-friendliness of SpeechAttendant and OpenSpeechAttendant eliminates the frustrations and the "zeroing-out" associated with dial-by-name directories. The result is less demand for live operators to support additional call loads.
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| How does the system allow for customer-specific greetings? |
Dynamic call routing allows SpeechAttendant and OpenSpeechAttendant to route calls based on the DNIS and CLID transmitted by the PBX; this means the system can greet callers with personalized answers and route them to specific directories.
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| There often is static in cordless and cell phones calls. How does this affect performance? |
SpeechAttendant and OpenSpeechAttendant filters all utterances received by the system. When the system "hears" something not part of the Directory, it simply asks the caller to repeat the request.
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| Does SpeechAttendant and OpenSpeechAttndant allow speed dialing? |
Yes. SpeechAttendant and OpenSpeechAttendant allows you to assign a telephone pad key or a combination of keys to extensions or phone numbers the system must speed dial. This is useful for connecting callers to a particular service such as the Help Desk.
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