Application Framework

By starting with a configurable application framework, the choices to make are straightforward. Information can be collected using either DTMF or speech recognition. ANI can be used to supplement the information provided by the caller. The call flow can be optimized to provide the most convenient call flow that meets the security objectives of the business.

Business Consulting

Often a Caller Authentication Solution that deals with security and fraud touches many functional areas within an organization. This is why Nuance provides business consulting services. These services enable a business customer to explore in detail the needs and challenges specific to the company. This helps establish baseline performance metrics that will be managed by the new solution and identifies key success factors that will be managed. Services such as marketing launch support and a security solution blueprint help produce a successful Caller Authentication design and deployment.

Implementation Services

Nuance offers a powerful set of implementation services to make a Caller Authentication solution successful. The key to success in a sophisticated security solution is in finding a call flow that meets the security goals and delivers an optimal caller experience.

Integration Services

Integration is a key element of a Caller Authentication solution. This involves producing a system to manage the content in the customer database that will be used as part of the business rules for the solution. This may also involve integrating to a 3rd party service provider for additional security services.

Nuance Verifier

Nuance Verifier is the most deployed voice biometrics technology. It has the capability of verifiying voice samples collected actively through a challenge/response call flow or ones that were collected during other parts of the call flow.

Password Reset

One common use of caller authentication is for employee productivity as part of the EPS Automated Password Reset module.

Deployment Architecture

Caller Authentication Soultions have a flexible deployment architecture where many of the system components can be deployed either as an on-premise part of the solution or in a hosted environment.

Knowledge-based Authentication

Verifying a user by knowledge is asking the user to input some knowledge that would only be known to the true user, such as a password. This type of verification is common in Call Centers. However, there are many challenges to implementing an automated system that tests this knowledge effectively.