Overview

Nuance SpeechAttendant™ Large Enterprise Edition (SA-LEE) is an integrated suite of applications that combines proven auto attendant and directory services with powerful, flexible solutions for enhancing organizational communications, improving businesses processes, and increasing employee productivity at large organizations. Extending beyond automated call routing and information retrieval, SA-LEE provides a comprehensive voice-enabled directory services solution that drives improved communications to and among employees enterprise wide.

Designed specifically for large organizations with more than 100,000 directory listings, SA-LEE provides employee directory assistance and self-service applications that boost workforce productivity while reducing IT and telecommunication costs. Dynamic capabilities like call redirect, password reset and emergency broadcast messaging ensure proper call handling and facilitate individual and group communications—even in the event of a crisis—to support business continuity and disaster recovery strategies. In addition, SA-LEE enables organizations to leverage their speech enabled directory as a secure front-end to employee applications and a repository for business rules that control individual access.

• Enhanced Organizational Communications. Applications for self-service information access, call redirect, automated paging and broadcast notification make it easy for employees to stay connected and current across the enterprise.
• Increased employee productivity. Empowers employees to communicate more effectively and perform basic business functions such as Password Reset on their own with unprecedented speed and ease.
• Preparedness for any situation. Provides critical tools and applications—roll call, call redirect, broadcast messaging, a self-service information center, and more—to support an organization’s business continuity and disaster recovery strategies.
• Cost savings. SA-LEE’s auto attendant solution enables organizations to maintain a single inbound phone number and reduce operator staffing requirements, while self-service employee applications like Password Reset decrease IT expenses.
• Widespread user adoption. Natural language processing makes the system remarkably easy to use—without sacrificing accuracy and performance—for high end-user adoption rates.
• SpeechAttendant Large Enterprise Edition is currently available in US English, UK English, and Hebrew.