Nuance – Enterprise Services: Vertical Industry Expertise

Enterprise Services

Industry Expertise

Telecom - Customer Interaction Solution Sampling

Inbound	Outbound	Employee Productivity
Account Initiation and Reactivation	New Plan Offerings	Intelligent Call Routing
Account Balance	Payment Reminders	CTI/Screen Pop
Buy Airtime	Satisfaction Surveys	Universal Agent Desktop
Add/Remove Plans	Emergency Employee Notifications	Automated Agent Wrap Up
Airtime or Text Message Usage		Crew Scheduling
Coverage Locator via Zip Code		Analytics and Reporting
Voicemail Technical Help Request		Voice Enabled Employee Directory
Report Repair Issues		Employee Password Reset
Broadband Helpdesk		Time and Attendance Reporting
		Wireless Data Tech Support

Resources

Nuance Telecommunications Industry Spotlight

(266 KB)