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| Life and Retirement Services - Customer Interaction Solution Sampling |
| Inbound |
Outbound |
Employee Productivity |
| Check Values/Rates |
Claim/Payment Confirmation |
Intelligent Call Routing |
| Loan Information/Applications |
New Plan Offerings |
CTI/Screen Pop |
| Check Account Balances |
Payment Reminders |
Universal Agent Desktop |
| Change Allocations |
Satisfaction Surveys |
Automated Agent Wrap Up |
| Buy Shares/Transactions |
Emergency Employee Notifications |
Analytics and Reporting |
| Request Forms |
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Voice Enabled Employee Directory |
| Change PIN |
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Employee Password Reset |
| Change Address |
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Time and Attendance Reporting |
| Policy Values |
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| Authentication |
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| Resources |
| Nuance Life and Retirement Services Industry Spotlight |
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(247 KB) |
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