Nuance – Enterprise Services: Vertical Industry Expertise

Enterprise Services

Industry Expertise

General Enterprise - Customer Interaction Solution Sampling

Inbound	Outbound	Employee Productivity
Change Address	New Service/Product Offerings	Intelligent Call Routing
Account Balance/Information	Reminders	CTI/Screen Pop
Bill Payment	Surveys	Universal Agent Desktop
Service/Venue Locator	Emergency Employee Notifications	Automated Agent Wrap Up
Status Reporting	Order Status	Crew Scheduling
Authentication	Recalls	Analytics and Reporting
Support Request	Confirmations	Voice Enabled Employee Directory
Activations		Employee Password Reset
Change PIN		Time and Attendance Reporting

Resources

Financial and Wealth Management Company Case Study		(332 KB)