NuanceCustomer Care Solutions

Customer Care Solutions

RSS Feed  Subscribe to RSS Feed

 
Nuance Connections Program Partnership Categories

The Nuance Connections Partner Program is designed to accommodate Nuance’s ecosystem of partners including platform partners, systems integrators and service providers.

  • Platform Partners
    Nuance’s Platform Partners provide customers with the deployment platform necessary to run speech self-service solutions, as well as a variety of other contact center infrastructure components. Nuance’s speech technologies and solutions are integrated with the Partner’s platform, enabling the respective platform to provide call processing for voice self-service applications. Platform partners may also provide a range of application and integration services.
  • Systems Integrators
    Systems Integrators (SI) represent a cross-section of companies, both large and small, that play a vital role in the deployment of voice self-service solutions. SI typically specialize in back-end and database integration, project management, solution deployment and systems maintenance efforts, but depending on the systems integrator, they may also play a role in application development and other voice services.
  • Service Providers
    Service Providers offer organizations the ability to host applications on their own network, thereby removing the capital investment and expertise required to develop, deploy and maintain voice self-service applications. Service providers include companies from start-up application service providers (ASPs) to traditional integrated voice response hosting companies and telecommunications carriers.
© 2002-2009 Nuance Communications, Inc. All rights reserved.