Care 2.0 Overview
The era of Care 2.0 and the emerging solutions to address this new environment will reposition Care as central to a company’s business strategy.

Understanding Consumer Expectations in a Care 2.0 World
Companies are operating today in an environment we call Care 2.0. An environment in which they are now required to satisfy the service expectations of customers who feel great service is an entitlement. The customer experience has also taken on new meaning relative to company differentiation -- with commoditization occurring faster than ever before. This podcast provides insights on how the Care 2.0 environment necessitates a change in the way companies approach care and respond to their customers.

Hear About The Preferences of the Entitled Consumer
Listen to an interview with Gina Carriere, field marketing manager, Care Business Unit - as she shares insights on preferences of the entitled consumer as it relates to the automated customer care experience. These insights are based on recently conducted research by Harris Research.