Nuance
SpeechAttandent SpeechAttendant

Nuance SpeechAttendant™ is the industry's most accurate and natural speech-enabled turnkey auto attendant solution. It allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party—without the hassle of searching for phone numbers or waiting to speak to an operator. SpeechAttendant can route callers through menu-driven options and provide frequently requested information such as operating hours, mailing address, and driving directions to callers.

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Overview

SpeechAttendant is a complete speech-enabled auto attendant application that enables call routing for enterprises with up to 25,000 directory listings. SpeechAttendant improves customer service by routing calls immediately while eliminating time on hold, and saves organizations money by reducing attendant staffing requirements and the printing of directories.

The highly accurate speech recognition from Nuance in SpeechAttendant means that you can automatically greet and direct callers with all sorts of regional accents. The application is robust, fault-tolerant, and scalable to meet the needs of large organizations, and respond to inquiries 24 hours a day, 7 days a week.

Key Benefits
  • Increase customer satisfaction with a friendly and natural caller interface
  • Decrease telecommunications costs by efficiently routing callers to their destination
  • Boost employee productivity by providing single-number access to other employees' offices and alternate phones
  • Deploy quickly-usually within a few days—thanks to innovative product design and structured implementation approach
  • Provide simplified management and administration
  • Provide customer confidence knowing that close to 1,500 customers worldwide have chosen Nuance auto attendant applications—combined these systems are routing over 1.5 billion calls yearly
  • Deliver peace of mind when it comes to customer service and support by delivering a complete, turnkey solution
Available Languages

SpeechAttendant is currently available in US English, UK English, Australian English, Canadian French, European French, German, Dutch, and American Spanish. Plus, the application can be localized to support other languages on a custom basis.

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