Real-world business outcomes
3X
improvement in upsells
40%+
AHT reduction
80%+
NPS increase
85%+
automated FCR
Featured resources
Level up your CX with AI‑powered personalization
Will next level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our guide today to learn 5 principles for successful personalization.
Rethinking digital transformation
Get our survival guide for CX leaders for practical advice on how to accelerate strategic digital transformations.
DIY Guide to Chatbots and Virtual Assistants
Download this Opus Research DIY Guide to Chatbots and Virtual Assistants report to read practical rules for successful deployments, based on insights gained from more than a decade of real‑world experience.
Nuance is a part of the Microsoft Digital Contact Center Platform
Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.
Learn moreCase studies
Banco Macro creates effortless self‑service options
Learn how Banco Macro introduced more automation across customer engagement channels.
HMRC adapts to COVID‑19 with support from Nuance
When the COVID‑19 pandemic forced the UK to go into a national lockdown in March 2020, HM Revenue and Customs (HMRC)—the UK’s tax, payments and customs authority—had to act fast to support the nation.
Cabify improves communication and customer experience
Explore how Cabify improves communication and CX.
Analyst reports
Forrester: The Total Economic Impact™ Of The Nuance Virtual Assistant
Discover how the Nuance Virtual Assistant delivers a 353% three‑year ROI.
Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022 Edition
Download the report to get a comprehensive assessment of enterprise‑grade intelligent assistant solutions—and learn why Nuance is named a leader for the fifth consecutive year.
Blogs
Create engaging customer experiences with an AI‑powered contact center
Learn how Microsoft and Nuance are helping our customers build consumer experiences to achieve business outcomes.
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Blog series
The ROI of digital CX
Digital self‑service matters—now more than ever
Why an intelligent virtual assistant is an essential element of your CX journey.
The true business impact of digital self‑service
How digital self‑service helps empower agents, improve CX, and boost sales.
How to build a business case for digital self‑service
How to convince your stakeholders and what to think about when choosing your vendor.
Solutions
AI-powered omnichannel customer engagement
Virtual Assistant and Chatbots
Provide intelligent, conversational, personalized self‑service to address the most common questions or resolve issues without talking to an agent.
Live Assist
Give customers more control over how and when they engage—while improving agent productivity.
Proactive Engagement
Proactively start a conversation with customers through their preferred digital channel.
Voice‑to‑Digital
Use AI‑based self‑service and call deflection capabilities to shift customers from the IVR to digital channels.